Physical Therapy Front Desk Receptionist

Location: El Segundo, CA

Description

Job Summary:

We are looking for a dynamic customer service oriented Front Desk Receptionist to join our growing practice in our Physical Therapy Department.This is a very fast paced environment.. High Energy, Organized, Highly Pleasant - Personal.Candidate must be well-organized, detail-oriented, motivated, and have excellent communication skills. Punctuality & Strong attendance is a must. He/she must be able to work under pressure and work well with others. He/she must have the willingness and ambition to learn and take on a variety of responsibilities.

Duties and Responsibilities include but are not limited to:

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

  • Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

  • Ensures availability of treatment information by filing and retrieving patient records.

  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.

  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

  • Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

  • Help patients in distress by responding to emergencies.

  • Protects patients' rights by maintaining confidentiality of personal and financial information.

  • Maintain operations by following policies and procedures; reporting needed changes.

  • Contributes to team effort by accomplishing related results as needed.

Requirements:

KNOWLEDGE, SKILLS AND ABILITIES:

  • Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus

  • Bilingual: Spanish preferred

EDUCATION: High School Diploma or equivalent

EXPERIENCE: One year experience as medical receptionist required. Workers Comp Experience a plus.

Job Application


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