Referral Coordinator/MA

Location: Garden Grove, CA


Job Summary:

This is a very fast paced environment.. High Energy, Organized, Highly Pleasant - Personal. Candidate must be well-organized, detail-oriented, motivated, and have excellent communication skills. Punctuality & Strong attendance is a must. He/she must be able to work under pressure and work well with others. He/she must have the willingness and ambition to learn and take on a variety of responsibilities.

Responsibilities include but are not limited to:


  • Fluent in English is required

  • Excellent communication skills

  • Positive attitude

  • Good work ethic

  • Team player Ability to manage time

  • Great personality

  • Capable of Multitasking

  • Strict attention to details

  • Must be able to prioritize tasks

  • Honesty, trustworthiness ,dependability

  • Focus on not only keeping up, but moving forward

Duties and Responsibilities:

  • Handles incoming calls to the Referral department

  • Sort referral emails and faxes

  • First point of escalation for all case related issues requiring guidance

  • Responsible for daily completion of assigned patient referrals

  • Reviews, processes and supports Specialist referral requests 

  • Obtains authorization for provider referrals 

  • Provides all necessary information such as medical records, prescriptions, etc. to payor

  • Communicates with stakeholders, payor, employer, and patient as appropriate

  • Records all appropriate information via company’s EMR

  • Builds relationships with provider, employer and payor communities

  • Assist with Follow up Phones calls to Insurance adjusters

  • Other duties as assigned


  • High school diploma or equivalent

  • Medical Experience required

  • Excellent communication, verbal and written skills, comprehension skills

  • Above average computer skills, knowledge of Word and Excel. Ability to learn the EMR and Google Suite

  • Bilingual (spanish speaking) preferred but not required


Apply via:

Job Application