Description

Job Summary:

We are looking for a dynamic customer service oriented Medical Front Desk Lead with leadership experience to join our growing practice. This is a very fast paced environment. Candidate must be well-organized, detail-oriented, motivated, and have excellent leadership and communication skills. Punctuality & strong attendance is a must. Candidate must be able to work under pressure and work well with others. Candidate must have the willingness and ambition to learn and take on a variety of responsibilities.

Duties and Responsibilities include but are not limited to:

· Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

· Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

· Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

· Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

· Ensures availability of treatment information by filing and retrieving patient records.

· Maintains patient accounts by obtaining, recording, and updating personal and financial information.

· Obtains revenue by recording and updating financial information; recording and collecting patient charges; filing, collecting, and expediting third-party claims.

· Bring awareness to the Manager of any needed equipment service and repairs

· Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

· Help patients in distress by responding to emergencies and communicating with clinical personnel of triage needs

· Protects patients' rights by maintaining confidentiality of personal and financial information.

· Maintain operations by following policies and procedures; reporting needed changes.

· Contributes to team effort by accomplishing related results as needed.

· Work closely with management to achieve company goals and cost containment

· Ability to prioritize needs of the patients, clients, and clinic team

· Ability to identify where improvements can be made within the clinic and amongst team members and communicate them effectively with the Center Manager

· Ability to lead team members and create a culture towards achieving company objectives and goals

Supervisor Responsibilities:

· Provide guidance and broad supervision of all aspects of the front office and its functions

· Ensure efficient daily operations of the department

· Direct and supervise functions and activities, assist in implementing policies and procedures

· Keep up with company standards and regulations for front office personnel

· Adjusting lunches/breaks for the team to meet demands of the day

· Collaborating with back office supervisor and coordinating/organizing the front office team to ensure a smooth and efficient flow throughout the day

· Ability to use critical thinking to solve procedural problems

· Act as a role model and resource for other staff members

· Reports directly to the Center Manager, Assistant Center Manager and/or Medical Director

KNOWLEDGE, SKILLS AND ABILITIES:

· Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus

EDUCATION: High School Diploma or equivalent

EXPERIENCE: One year experience required. Workers Comp Experience a plus, Spanish Speaking a plus