Client Services Representative
Location: Sherman Oaks, CA
Description
Proactive Work Health Services has excellent opportunities for full-time Client Services Associates. The ideal candidate is enthusiastic, organized, detail-oriented, with a professional and respectful attitude, efficient and able to prioritize tasks.
This position is required to work in office.
Essential Duties and Responsibilities
Heavy customer interface by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Provide prompt, courteous service to all external and internal customers
Manage customers' accounts in operating systems
Assist with special projects as assigned
Direct requests and unresolved issues to the designated resource
Keep records of customer inquiries, comments and complaints and actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Requirements:
Job Requirements@@Z18g8
The Client Services Associate will preferably possess a general understanding of the of occupational health and industrial medicine and must be competent in general office software, including Google Workspace, MS Word, Excel, PowerPoint and Adobe Acrobat. Galen Practice Manager Software, AeliusMD EHR Experts Software.
The Client Service Associate will be proficient with completing Contract Agreements, Request For Proposal (RFP) writing, Purchase Orders creation, New Vendor Forms, ACH Forms and ACH Portals.
The Client Service Associate will also possess strong customer service and problem-solving skills, technical knowledge or technical aptitude, strong listening and oral communication skills as well as team orientation organizational skills.
IT knowledge and ability
Excellent communication skills, verbal and written
Attention to detail and accuracy
Accountability
Organizational Skills
Motivated and results driven
Strong interpersonal skills
Commitment to continuous improvement
Maintain a positive mental attitude and professional work ethic
Confidentiality
