Client Services Representative
Location: Pomona, CA
Client Services Representative Job Duties:
We are looking for a dynamic Client Services Representative to join our growing medical practice.
Strong candidates will have a positive and friendly attitude. Be a reliable self-starter that is motivated by problem solving while providing high quality customer service.
Excellent oral communication along with highly detail oriented written communication skills
Problem-solving abilities; able to understand, articulate, structure and solve client needs
Ability to gather data, verify information, conduct research and update accounts
Respond to all inquiries in a timely and professional manner
Review data and alert interdepartmental teams to outliers or potential problems
Ability to build and maintain strong relationships with key points of contact to ensure the clients’ needs are met
Act as a primary point of contact for clients as related to contracts, rates, or renewal activities
KNOWLEDGE, SKILLS AND ABILITIES:
Multi-tasking, Flexibility, Telephone Etiquette, Time Management, Organization, Attention to Detail, Scheduling, Professionalism
Computer skills to include MS Office Suite. Galen experience is a plus.
Must be able to type 40 WPM
EDUCATION: High School Diploma or equivalent
EXPERIENCE: Three years comparable work experience in customer service, telemarketing, claims, marketing or sales. Workers Compensation or Insurance experience a plus.