Description

Job Summary

We are seeking a professional, high-energy, and customer-focused Front Desk Receptionist to join our growing occupational medicine practice. This role is critical to creating a positive first impression and ensuring smooth clinic operations in a fast-paced, high-volume environment.

The ideal candidate is organized, detail-oriented, dependable, and thrives under pressure. Strong communication skills, punctuality, and consistent attendance are essential. This position requires a proactive team player who is eager to learn, adaptable, and capable of managing multiple responsibilities while maintaining exceptional patient service.

Key Responsibilities

Duties include, but are not limited to:

• Greet and check in patients, employers, and visitors in a courteous and professional manner, in person and by phone
• Answer, screen, and route incoming calls; respond to patient and employer inquiries or direct them appropriately
• Schedule and manage patient appointments efficiently to optimize provider time and clinic flow
• Notify clinical staff of patient arrivals and communicate delays or schedule changes as needed
• Maintain a clean, organized, and welcoming reception area
• Collect, verify, and update patient demographic, insurance, and financial information
• Ensure accurate filing, retrieval, and confidentiality of medical records and documentation
• Monitor clinic supplies and front office inventory; anticipate needs and coordinate ordering and receipt
• Follow clinic policies, procedures, and compliance standards, including HIPAA confidentiality requirements
• Assist with administrative and operational tasks as assigned to support clinic efficiency
• Collaborate with clinical and administrative staff to support patient care and overall team success