Front Office Supervisor

Location: Lancaster, CA


Job Summary:

We are looking for a dynamic customer service oriented Front Office Supervisor to join our growing practice.This is a very fast paced environment.. High Energy, Organized, Highly Pleasant - Personal. Candidate must be well-organized, detail-oriented, motivated, and have excellent communication skills. Punctuality & Strong attendance is a must. He/she must be able to work under pressure and work well with others. He/she must have the willingness and ambition to learn and take on a variety of responsibilities.

Duties and Responsibilities:

·         Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

·         Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

·         Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

·         Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

·         Ensures availability of treatment information by filing and retrieving patient records.

·         Maintains patient accounts by obtaining, recording, and updating personal and financial information.

·         Obtains revenue by recording and updating financial information; recording and collecting patient charges; filing, collecting, and expediting third-party claims.

·        Bring awareness to the Manager of any needed equipment service and repairs

·         Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

·         Help patients in distress by responding to emergencies and communicating with clinical personnel of triage needs

·         Protects patients' rights by maintaining confidentiality of personal and financial information.

·         Maintain operations by following policies and procedures; reporting needed changes.

·         Contributes to team effort by accomplishing related results as needed.

·        Work closely with management to achieve company goals and cost containment

·        Ability to prioritize needs of the patients, clients, and clinic team

·        Ability to identify where improvements can be made within the clinic and amongst team members and communicate them effectively with the Center Manager

·        Ability to lead team members and create a culture towards achieving company objectives and goals


Supervisor Responsibilities:

·        Provide guidance and broad supervision of all aspects of the front office and its functions

·        Ensure efficient daily operations of the department

·        Direct and supervise functions and activities, assist  in implementing policies and procedures

·        Keep up with company standards and regulations for front office personnel

·        Adjusting lunches/breaks for the team to meet demands of the day

·        Collaborating with back office supervisor and coordinating/organizing the front office team to ensure a smooth and efficient flow throughout the day

·        Ability to use critical thinking to solve procedural problems

·        Act as a role model and resource for other staff members

·       Reports directly to the Center Manager, Assistant Center Manager and/or Medical Director


Job Type: Full-time



·         Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus

EDUCATION: High School Diploma or equivalent

EXPERIENCE: One year experience required. Workers Comp Experience a plus, Spanish Speaking a plus

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